Frequently Asked Questions

What are the reception hours of Oceana on Broadbeach?
0800-1730 MON-FRI 0800-1500 SAT 0900-1300 SUNDAYS and PUBLIC HOLIDAYS HOLIDAYS.

What is check-in and check-out times for Oceana on Broadbeach ?
Check In Time is 2.00PM, Check Out Time is 10.00AM.

What is the phone number for Oceana on Broadbeach?
07 5584 3333

What city Oceana on Broadbeach is in?
Gold Coast.

What is mailing address for Oceana on Broadbeach?
100 Old Burleigh Road BROADBEACH Queensland 4218 Australia

Does Oceana on Broadbeach have Wifi?
YES, WIFI is available at Oceana on Broadbeach.

What credit cards are accepted by Oceana on Broadbeach?
Visa , Mastercard and AMEX

What is the Standard Occupancy for the apartments?
Standard Occupancy: 1 bedroom = 2 persons; 2 bedroom = 4 persons; 3 bedroom = 6 persons; 4 bedroom = 8 persons; One extra adult/child per apartment can be accommodated on a roll-away or sofa bed. Extra person charges apply. Children under 2 are free except when requiring any additional bedding.

What is your Office Hours?
Office Hours: 8 a.m. to 5.30 p.m. Monday to Friday 8 a.m. to 4 p.m. Saturday 9 a.m. to 2 p.m. Sundays and Public Holidays Closed on Christmas Day Sunday and Public Holidays.The office is closed on Christmas day.

What is your Check In / Check Out Time?
Check in time is 2:00 pm and check out time is 10:00 am. Half daily rate applies for late check-out till 2:00pm, the full daily rate applies for later check-outs.

How much is your Deposits & Payments?
1. For confirmation of bookings we will need a deposit of $350.00(Low/Mid Season)/$500.00(High Season) .
2. This can be paid by Master card, Visa or Amex (surcharge of 3%), or by direct transfer
3. Balance of account should be paid on arrival, or prior to arrival date

What card types do you accept?
Visa or Master Card are accepted for any credit card transactions. Sorry we do not accept Amex. Once processed confirmation letter will be sent by email.

What is your Booking Cancellation & Refund Policies?

         Cancelletion Policy (Low Season):

If the booking is cancelled 7 days or more prior to the date of arrival, there will be a full refund less an administration fee of $50.00.  If  however the booking is cancelled less than 7 days prior to the arrival date there will be NO refund.  In the event of an early departure during  your stay, we regret that there is NO refund.

          Cancelletion Policy (High Season):

If the booking is cancelled 28 days or more prior to the date of arrival, there will be a full refund less an administration fee of $50.00.  If however the booking is cancelled less than 28 days prior to the arrival date there will be NO refund.  In the event of an early departure during your stay, we regret that there is NO refund.

All cancellations will incur an administration fee of $50.00 per room

Visa, Mastercard and American Express are accepted.  PLEASE NOTE THERE IS A 3% SURCHARGE FOR AMERICAN EXPRESS.

Copy of ID and credit card pre-authority of $300 or  $500 cash is required on check in.

Commonwealth Games Booking Policy – Non-Refundable
 2 April 2018 – 15 April 2018
         Payment Policy:  
         Full payment at time of making booking –
         Cancellation:  No changes or cancellations allowed

Transfers, Rentals & Reservations
Our reservations desk can recommend airport transfers, assist with your car rental and provide complimentary bookings to theme parks, tours and entertainment.

Apartment Furnishings & Decor
As all the apartments are individually owned and furnished, the images displayed on this website may not necessarily correspond with the apartment you are allocated. However, all apartments are of a similar standard to those shown in the web page photos.

For Other Questions
Please use our contact us form.